POSTAGE & HANDLING POLICY

Ezalia House South Australia offers Australia-wide shopping & postage ONLY.

Postage & Handling is applied to all orders requiring a physical item to be shipped.

All orders are posted via the most cost-effective method for the customer’s location, through Australia Post.

Orders incur a postage & handling fee of $14.95 for standard postage up to 5 kg over this will be advised before completing and sending (allow up to 5 business days for delivery) across Australia, including PO Boxes.

Orders incur a flat postage & handling fee of $19.95 for express postage for up to 5 kg over this we will contact you to confirm fee (allow up to 3 business days for delivery) across Australia, including PO Boxes.

For orders delivered to Perth, Darwin, Queensland, Tasmania and remote areas the delivery time may be 1 to 2 days longer than delivery to other parts of Australia.

Clean Burn Candle South Australia aims to provide a high level of customer satisfaction. However, the delivery times stated above are estimates only, as delivery is provided by a third party and is outside of our control.

Please ensure you enter the correct delivery address, as Ezalia House South Australia will not be held responsible for incorrectly entered delivery addresses.

All orders are securely packaged and posted from Adelaide, South Australia.

Ezalia House South Australia endeavours to dispatch orders within 5 business days of receiving confirmation of payment.

Business days are Monday to Friday, excluding Australian national public holidays and South Australian public holidays.

An Australia Post tracking number is provided upon dispatch for all orders. Visit Australia Post Office website and enter your tracking number for the delivery stage of your parcel.

Missed Delivery

If you miss your delivery, Australia Post delivers your parcel back to the nearest Post Office and leaves a card to indicate which Post Office you can pick your parcel up from. To redeem your parcel, you will need to provide your name and ID.

Missing Parcel

Ezalia House South Australia has no control over and makes no warranty in relation to the performance of Australia Post.

Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please contact Australia Post using your tracking number provided upon dispatch.

For questions in regard to the postage & delivery of your order please email ezaliahouse@gmail.com

Ezalia house | Adelaide, South Australia | ABN: 40030837648

‘NO RETURNS OR EXCHANGE’ POLICY

Ezalia House South Australia operates in accordance with Australian Competition and Consumer Law.

Your satisfaction at being able to purchase and use a candle that does not flare up allergies is our priority. We will always seek to ensure your satisfaction when shopping with Clean Burn Candle South Australia. However, Ezalia House South Australia does not offer a satisfaction guarantee on any of its products, so we ask you to choose carefully before you buy.

Due to the nature of our products and for work health safety reasons Ezalia House South Australia does not permit the return or exchange of any of its products as a result of you changing your mind or finding a cheaper price elsewhere or if a fault was caused by your negligence or inappropriate use.

Ezalia House | Adelaide, South Australia | ABN: 40030837648

PRODUCT DISCLAIMER

All products are designed to be used as per the instructions. Ezalia House South Australia accepts no responsibility when products are misused once purchased from this site.

Some of Ezalia House products contain essential oils that are therapeutic grade.

Customers who are pregnant and/or are breastfeeding young children are advised to check with a Medical Practitioner (for example their GP) before use of products which contain essential oils. Ezalia House South Australia accepts no responsibility when such a customer chooses not to seek medical advice.

The product range forEzalia House South Australia includes crystal infused candles. Many
people (but not all) believe crystals hold energies which help with reducing stress and promoting
healing and harmony. Ezalia House South Australia accepts no responsibility when their crystal infused candles do not produce the benefits that some people believe exist in crystals.

From time to time the product container and/or the candle wick may be changed at the discretion of Ezalia House South Australia due to the unavailability of the container and/or wicks. Ezalia House South Australia will advise customers of such changes on its website, by email and on its social media pages (Facebook and Instagram).

From time to time fragrance lines ofEzalia House South Australia may be dropped due to unavailability or temporary delays may occur in product production due to unavailability.

Contact us at ezaliahouse@gmail.com for questions related to refunds and returns.